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If y'all come across issues trying to connect to a Bluetooth device, here are some troubleshooting steps to try.

Before you start

Cheque these things earlier you get-go troubleshooting Bluetooth on your device:

Check your production data

If you're setting upwardly a new device and Bluetooth is missing, check the production specifications to brand sure it has Bluetooth capabilities. Some devices don't have Bluetooth.

Make sure Bluetooth is turned on

If you lot're using a laptop with a physical Bluetooth switch on the body, make certain it'southward switched on.

In Windows 11, there are ii means to cheque if Bluetooth is turned on. Here's how:

• Cheque in the taskbar. Select the Network icon on the right side of the taskbar, look for the Bluetooth quick setting, then selectBluetoothto turn it on. You'll meet "Not connected" if your Windows 11 device isn't paired to any Bluetooth accessories.

• Check in Settings. Select theStartpush button, then enter settings. SelectSettings>Bluetooth & devices. Make sureBluetoothis turned on.

Note:When yous plough Bluetooth on in Settings, the following message appears immediately:
"Discoverable as <computer_name>"

Check your Bluetooth device

Make certain your Bluetooth device is turned on, is charged or has fresh batteries, and is in range of your PC. Then, try the following:

• Turn off your Bluetooth device, wait a few seconds, then turn information technology back on.

• Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, bank check to brand sure it's not too shut to whatsoever other USB device that's plugged into a USB 3.0 port. Unshielded USB devices tin sometimes interfere with Bluetooth connections.

Cheque your PC

On the PC you desire to pair to:

• Make sure airplane manner is off:Select the Network icon on the right side of the taskbar, so make sure theAirplane modequick setting is turned off.

• Turn Bluetooth on and off:SelectGet-go, then type settings. SelectSettings>Bluetooth & devices. Turn offBluetooth, await a few seconds, then turn it back on.

• Remove the Bluetooth device, and so add it again: SelectStart, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the three vertical dots) for the Bluetooth device you're having problems connecting to, and then selectRemove device> Yep. To learn more about pairing your Bluetooth device again, see Connect a Bluetooth device.

When Bluetooth doesn't work or the Bluetooth icon is missing

Try these steps if your Bluetooth isn't working. Here are some other common problems:

• The Bluetooth icon is missing or Bluetooth tin can't be turned on or off.

• Bluetooth doesn't piece of work afterwards a Windows update is installed.

• Bluetooth doesn't work later on yous upgrade to Windows xi from Windows x.

• Bluetooth doesn't announced in Device Manager, and at that place are no unknown devices listed.

To get started, select a heading to meet more info.

SelectStart, then enter settings. SelectSettings>System > Troubleshoot> Other troubleshooters. Next to Bluetooth, selectRun and follow the instructions.

Open Troubleshoot settings

If you recently upgraded to Windows 11 or installed Windows 11 updates, the electric current driver may have been designed for an earlier version of Windows. To automatically check for commuter updates:

1. Select Search on the taskbar, search forDevice Manager, and and so selectDevice Managerfrom the list of results.

2. In Device Manager, selectBluetooth, and so select the Bluetooth adapter name, which may include the word "radio."

3. Printing and hold (or right-click) the Bluetooth adapter, and so selectUpdate driver >Search automatically for updated commuter software. Follow the steps, then selectClose.

4. Later on installing the updated driver, select theKickoffbutton, selectPower>Restart if you're prompted to restart, and then check whether that fixes the connectedness issue.

If Windows can't observe a new Bluetooth driver, visit the PC manufacturer's website and download the latest Bluetooth driver from there.

Important:An outdated or incompatible driver is one of the near common causes of Bluetooth connectedness problems.

To manually install the Bluetooth driver:

Go to your PC manufacturer's website and download the latest driver. Then do one of the following:

• If yous downloaded an executable (.exe) file, but double-click the file to run it and install the drivers. That should be all you need to do.

• If you downloaded individual files, and at to the lowest degree one file has an .inf file name extension and some other has a .sys extension, do the following:

  1. Select Search on the taskbar, blazonDevice Manager, and then selectDevice Manager from the list of results.

  2. In Device Managing director, selectBluetooth > the Bluetooth adapter name. (If it's not listed there, check inOther devices.)

  3. Press and hold (or right-click) the network adapter, and so selectUpdate commuter >Scan my computer for drivers.

  4. SelectBrowse, select the location where the driver files are stored, and then selectOK.

  5. SelectNext, and follow the steps to install the commuter. When the installation is finished, selectShut.

  6. After you've updated the commuter, select theOutsetpush, selectPower>Restart if you're prompted to restart, and bank check whether that fixes the connexion issue.

If you lot don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, effort to uninstall the Bluetooth adapter, and then trigger an automatic reinstall. Here'due south how:

1. Select Search on the taskbar, enterdevice managing director, then selectDevice Directorfrom the results.

2. In Device Director, selectBluetooth. Press and hold (or right-click) the Bluetooth adapter proper name (which may include the word "radio"), and selectUninstall device > Uninstall.

3. SelectStart, then selectPower>Close downwardly.

4. After your device shuts down, wait a few seconds, and and so plow it back on. Windows will try to reinstall the driver.

5. If Windows doesn't reinstall the commuter automatically, open Device Manager and selectAction >Scan for hardware changes.

Note: You may need to contact your PC or other hardware manufacturer to get the latest drivers for your Bluetooth adapter.

If these steps don't fix your Bluetooth problem, employ Windows Feedback Hub to file a bug. This helps Microsoft make up one's mind the root cause of the problem.

Include details nearly what you were doing or specific steps you were taking when the problem occurred. For example, if you started having Bluetooth problems after updating Windows or changing Windows versions, include this info.

Open Feedback Hub

Annotation:If your schoolhouse or workplace manages your device and you lot don't run into the Bluetooth icon, it may be disabled by your organization. Check with your It support person.

Troubleshoot problems with Bluetooth accessories

If y'all can turn on Bluetooth only having issues pairing or using a Bluetooth accessory, try the following steps to try to fix common problems with Bluetooth accessories.

You should likewise bank check your Bluetooth device manufacturer'southward website—peculiarly if y'all have other Bluetooth devices that are working. The device manufacturer will probably have more detailed, product-specific information and troubleshooting steps.

To get started, select a heading to come across more info.

• If you're prompted to enter a Pivot to utilise your device, but you don't know the Pin:

  • Cheque the device's documentation for a pin, or look for 1 on the device itself.

  • Try0000or1234.

• If y'all're prompted to enter a Pivot, but y'all don't meet a place to enter one on your PC's screen, type0000 on your Bluetooth keyboard and press Enter.

• Endeavor to remove the device, then pair information technology over again. Your device might be paired, but not connected—Bluetooth keyboards, mice, and pens connect but when necessary.
  To remove a Bluetooth device, select theStart push button, and so enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the three vertical dots) for the Bluetooth device that's paired but non working, so selectRemove device> Yes. After that, pair the device again. For more info on pairing devices, see Connect a Bluetooth device.

If you're having issues connecting a Bluetooth audio device or hearing sound:

• Brand sure the audio device is within range of your PC.

• Make certain the audio is playing through the Bluetooth device. SelectStart, then enter settings. SelectSettings>Arrangement>Sound. Select Cull where to play sound and then select the Bluetooth device.

• If your Bluetooth device displays every bitPaired in Settings > Bluetooth & devices > Devices, but y'all can't hear audio, make certain information technology's connected. InDevices, select More options (the 3 vertical dots) adjacent to the device, and then selectConnect.

• Endeavor to remove the Bluetooth device, and so pair information technology again. To remove a device, selectStart, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the three vertical dots) for the Bluetooth device that'southward paired but non working, then selectRemove device> Yes. Afterward that, pair the device once more. For more info on pairing devices, encounter Connect a Bluetooth device.

If your device is connected, but the audio quality is poor:

• Brand sure the audio is playing through the Bluetooth device. SelectKickoff, then enter settings. SelectSettings>Arrangement>Sound. InCull where to play sound, select the Bluetooth sound device.

• Pause other things that might be using Bluetooth, such as file-sharing over Bluetooth. For more info, see Fix sound issues in Windows.

• Verify that stereo is selected for the Bluetooth device to ensure the best quality audio. To do this:

  1. On the right side of the taskbar, clickVolume, and then select Manage audio devices (>) to cull a playback device.

  2. Select the Bluetooth device, and make sure theStereo option is selected. (The lower-audio quality option isHands-Gratis.)

  3. If stereo is not available as an selection, remove the device inSettings>Bluetooth & devices > Devices, then add the device again. Then, check theVolumeconsole once again to make certain that stereo is selected.

File sharing

If you're having problems sharing files over Bluetooth:

• Try using nearby sharing. Larn more about nearby sharing

• Make sure Bluetooth is turned on for both the sending and receiving device. For more info, see Share files over Bluetooth.

Note:Nearby sharing is available on Windows 10 (version 1803 and later) and on Windows 11.

Phones

The Pivot should appear on your telephone screen or reckoner screen. Confirm that y'all're seeing the correct Pin on both devices.

Motion controllers

For help troubleshooting problems with Bluetooth-connected motion controllers, see Controllers in Windows Mixed Reality.

Fettle trackers

For help troubleshooting problems with Bluetooth-connected fettle trackers, see your device manufacturer's instructions.

If you've tried the steps in this article or don't come across a solution to the problem, employ Windows Feedback Hub to file a bug. This helps Microsoft determine the root crusade of the problem.

Include specific details about what you were doing when the problem occurred. For example, if yous started having Bluetooth problems afterward updating Windows or changing Windows versions, include this info.

Open up Feedback Hub

Non finding what you need?

Endeavor the Get Help app!

If you meet problems trying to connect to a Bluetooth device, here are some troubleshooting steps to attempt.

Earlier yous start

Check these things before you start troubleshooting Bluetooth on your device:

Check your product data

If you're setting up a new device and Bluetooth is missing, bank check the product specifications to make certain it has Bluetooth capabilities. Some devices don't take Bluetooth.

Make certain Bluetooth is turned on

If you're using a laptop with a concrete Bluetooth switch on the body, make certain information technology's switched on.

In Windows ten, there are two ways to cheque if Bluetooth is turned on. Here'southward how:

• Check in the taskbar. Select action heart ( or ). If you lot don't come across Bluetooth, select Expand to reveal Bluetooth , then select Bluetoothto turn information technology on. You'll meet "Not connected" if your Windows ten device isn't paired to any Bluetooth accessories.

• Cheque in Settings. Select Select the Beginning  button, then select Settings  > Devices  > Bluetooth & other devices . Make sure Bluetooth is turned on.

Notes:

• When you turn Bluetooth on in Settings, the following bulletin appears immediately:

• "At present discoverable equally <computer_name>"

Check your Bluetooth device

Make sure your device is turned on, is charged or has fresh batteries, and is in range of the PC y'all want to connect to. Then, endeavor the following:

• Plow off your Bluetooth device, await a few seconds, then turn it dorsum on.

• Brand sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it's not too shut to any other USB device that's plugged into a USB three.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections.

Bank check your PC

On the PC you lot desire to pair to:

• Make sure plane fashion is off: Select Start, then select Settings > Network & Internet  > Airplane mode . Make sure Plane modeis turned off.

• Plough Bluetooth on and off: Select Get-go , so select Settings > Devices  > Bluetooth & other devices . Turn off Bluetooth, wait a few seconds, and then turn it dorsum on.

• Remove the Bluetooth device, then add together it again: Select Outset , and then select Settings > Devices  > Bluetooth & other devices .. In Bluetooth, select the device y'all're having problems connecting to, then select Remove device > Yes. To larn more virtually pairing your Bluetooth device again, come across Connect a Bluetooth device.

When Bluetooth doesn't work or the Bluetooth icon is missing

Attempt these steps if your Bluetooth isn't working. Here are some other common problems:

• The Bluetooth icon is missing or Bluetooth can't be turned on or off.

• Bluetooth doesn't work after a Windows x update is installed.

• Bluetooth doesn't work after yous upgrade to Windows 10 from Windows viii.one or Windows 7.

• Bluetooth doesn't appear in Device Manager, and there are no unknown devices listed.

To get started, select a heading to see more info.

Select Start , then select Settings > Update & Security  > Troubleshoot . InFind and set other problems, select Bluetooth, and then select Run the troubleshooter and follow the instructions.

Open Troubleshoot settings

If you lot recently upgraded to Windows 10 or installed Windows 10 updates, the electric current driver may have been designed for an earlier version of Windows. To automatically bank check for driver updates:

1. In the search box on the taskbar, search forDevice Managing director, and and then select Device Manager from the list of results.

2. In Device Manager, select Bluetooth, and then select the Bluetooth adapter name, which may include the word "radio."

3. Printing and hold (or right-click) the Bluetooth adapter, and so select Update driver > Search automatically for updated commuter software. Follow the steps, and so select Close.

4. Later installing the updated commuter, select the Offset  push button, select Ability > Restart if y'all're prompted to restart, and and then check whether that fixes the connection consequence.

If Windows can't find a new Bluetooth driver, visit the PC manufacturer'southward website and download the latest Bluetooth driver from there.

Important:An outdated or incompatible driver is one of the virtually common causes of Bluetooth connexion problems.

To manually install the Bluetooth commuter:

Become to your PC manufacturer's website and download the latest driver. Then exercise ane of the following:

• If you lot downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should exist all you need to exercise.

• If you lot downloaded individual files, and at least one file has an .inf file proper noun extension and another has a .sys extension, do the post-obit:

  1. In the search box on the taskbar, blazon Device Manager, and then select Device Manager from the listing of results.

  2. In Device Managing director, select Bluetooth > the Bluetooth adapter proper name. (If it'southward non listed there, cheque in Other devices.)

  3. Press and concur (or right-click) the network adapter, and then select Update commuter > Browse my computer for driver software.

  4. Select Browse, select the location where the commuter files are stored, and and so select OK.

  5. Select Next, and follow the steps to install the commuter. When the installation is finished, select Close.

  6. Later on you've updated the driver, select the Start  button, select Ability > Restart if you're prompted to restart, and cheque whether that fixes the connection issue.

If you don't see the Bluetooth icon, simply Bluetooth does announced in Device Director, effort to uninstall the Bluetooth adapter and trigger an automatic reinstall. Hither'due south how:

1. In the search box on the taskbar, enterdevice managing director, and then select Device Director from the results.

2. In Device Managing director, selectBluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the give-and-take "radio"), and selectUninstall device.

3. Select Starting time , then select Ability > Close down .

4. After your device shuts down, await a few seconds, so turn information technology back on. Windows will attempt to reinstall the driver.

5. If Windows doesn't reinstall the commuter automatically, open Device Manager and selectAction >Scan for hardware changes.

Annotation:You may need to contact your PC or other hardware manufacturer to obtain the latest drivers for your Bluetooth adapter.

If these methods don't fix your Bluetooth problem, utilise Windows Feedback Hub to file a bug. This helps Microsoft make up one's mind the root cause of this issue.

Include details about what you were doing or specific steps you were taking when the bug occurred. For example, if you started having Bluetooth problems afterward updating Windows or changing Windows versions, include this information.

Open up Feedback Hub

Note:If your school or workplace manages your device and you lot don't encounter the Bluetooth icon, it may exist disabled by your organization. Check with your organisation ambassador.

Troubleshoot problems with Bluetooth accessories

If you can plow on Bluetooth but are having problems pairing or using a Bluetooth accessory, use the post-obit methods for troubleshooting common bug with Bluetooth accessories.

You should also check your device manufacturer's website, especially if you take other Bluetooth devices that are working. The device manufacturer volition probably have more detailed, product-specific data and troubleshooting steps.

To get started, select a heading to see more than info.

• If you're prompted to enter a Pin to apply your device, but you don't know the PIN:

  • Check the device'south documentation for a pin, or look for one on the device itself.

  • Endeavour 0000 or 1234.

• If y'all're prompted to enter a Pin, but y'all don't see a place to enter 1 on your PC's screen, blazon 0000 on your Bluetooth keyboard and press Enter.

• Effort to remove the device, then pair it over again. Your device might exist paired, simply not connected—Bluetooth keyboards, mice, and pens connect only when necessary.
  To remove a Bluetooth device, select Start  button, so select Settings > Devices  > Bluetooth & other devices . Select the Bluetooth device that's paired but not working, then select Remove device > Yes. After that, pair the device once again. For more info on pairing devices, see Connect a Bluetooth device.

If you're having problems connecting a Bluetooth audio device or hearing sound:

• Make sure the audio device is within range of your PC.

• Make certain the audio is playing through the Bluetooth device. Select Beginning , and so select Settings > Arrangement  > Sound . InChoose your output device, select the Bluetooth device.

• If your device displays as Paired but you can't hear audio, brand certain it'southward continued. Select Start , then select Settings > Devices  > Bluetooth & other devices . InBluetooth, select the device, and then select Connect.

• Try unpairing, then re-pairing, the device. To unpair a device, select Start , then select Settings > Devices  > Bluetooth & other devices . Select the Bluetooth device that's paired but not working, then select Remove device > Yeah. Later that, pair the device again. For more than info on pairing devices, see Connect a Bluetooth device.

If your device is connected, but the sound quality is poor:

• Make certain the audio is playing through the Bluetooth device. Select Start , and then select Settings > System  > Sound . InChoose your output device, select the Bluetooth audio device.

• Intermission other things that might exist using Bluetooth, such every bit file-sharing over Bluetooth. For more info, run into Fix audio problems in Windows.

• Verify that stereo is selected for the Bluetooth device in order to ensure the best quality audio. To do this:

  1. On the right side of the taskbar, click Volume  and then select the chevron icon to choose a playback device.

  2. Select the Bluetooth device, and make sure the Stereo choice is selected. (The lower-sound quality choice is Hands-Free.)
     

  3. If stereo is non available equally an option, remove the device in Settings  > Devices  > Bluetooth & other devices  and then re-add together the device. Then, check the Book  panel again to make sure that stereo is selected.

If your Bluetooth book controls no longer work after you install a Windows update, follow these steps.

Alert:Serious problems might occur if you modify the registry incorrectly. For added protection, back up the registry earlier attempting to modify it.

1. Make sure you've installed the latest updates from Windows Update. (A solution for this issue was included in the Oct 24, 2018—KB4462933 (OS Build 17134.376) update for Windows 10 version 1803.)

   To check for updates, select Start , and and then go toSettings  >Update & security  >Windows Update  >Check for updates.

2. Manually disable the Absolute Book characteristic by making a change in the registry. To practice this, selectOutset and typecmd. Correct-clickCommand Prompt in the Search results and selectRun every bit administrator.

3. In the Command Prompt window, type the following command:

   reg add together HKLM\SYSTEM\ControlSet001\Command\Bluetooth\Audio\AVRCP\CT /v DisableAbsoluteVolume /t REG_DWORD /d ane /f

   You may need to restart Windows for the registry change to take consequence.

   Notes:

   • To re-enable the Absolute Volume feature, type the following control in the Command Prompt window:

   • reg add HKLM\Organisation\ControlSet001\Command\Bluetooth\Audio\AVRCP\CT /v DisableAbsoluteVolume /t REG_DWORD /d 0 /f

File sharing

If y'all're having problems sharing files over Bluetooth:

• Try using nearby sharing. Acquire more about nearby sharing

• Make certain Bluetooth is turned on for both the sending and receiving device. For more info, see Share files over Bluetooth.

Note:Nearby sharing is only available on Windows ten, version 1803 and later.

Phones

The PIN should announced on your phone screen or computer screen. Ostend that yous're seeing the correct Pivot on both devices.

Move controllers

For help troubleshooting bug with Bluetooth-connected movement controllers, see Controllers in Windows Mixed Reality.

Fitness trackers

For assistance troubleshooting problems with Bluetooth-connected fitness trackers, see your device manufacturer's instructions.

If you've tried the steps in this article or don't see a solution to the trouble, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of this effect.

Include specific details most what you were doing when the bug occurred. For case, if you started having Bluetooth problems subsequently updating Windows or changing Windows versions, include this information.

Open Feedback Hub

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Source: https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c

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