Ring There Was an Error Retrieving This Video. Please Try Again Later.

The concept of Band was intriguing and it definitely got a lot of attending when it launched. But with its concluding few updates, the negatives have rolled in, and users are dogpiling on the company to ameliorate its app before they pull out and switch over.

For a visitor that boasts of its live video streaming capabilities, their app should exist impeccable, simply that is just non what some of the users are getting.

• What is Ring?
• Common problems with Band app
• The app doesn't load/crashes
• Cannot Sign in
• Login certificate failure
• Alert tones missing
• Delayed/no notifications
• Live View Not Working
• Motion zone not working
• Event History won't play

What is Ring?

Developed past the retail giant, Amazon, Ring is an integrated arrangement of security that revolves effectually an IP camera, motion detection software, and a smartphone. Band requires users to install their hardware (Ring doorbell, Security cameras), and link it to their smartphones via the internet.

The Band doorbell, in item, put the company on the map. Past integrating motion detection software into it, the doorbell alerts users on their smartphone/tablet when someone arrives at their door, even before they ring the bong. Users can answer the door correct from their phones by speaking through the speaker embedded in the doorbell.

RELATED: How to fix low speaker volume issue on Ring doorbell

Common problems with Ring app

Ring hardware is complemented by its app that must be installed on a smartphone/tablet. This app acts as a command organization for all its functions. Still, with recent updates, the app seems to have gone from bad to worse.

Users have taken their complaints to the app shop which is flooded with irate comments about the app'due south functionality. Here are some of the most recurring problems along with possible solutions.

The app doesn't load/crashes

1 of the nigh consistent problems with the app seems to be with its loading time. Several users accept complained that the app crashes on startup. Another similar problem is the sign-in loop. When the user inputs their username and password, the app crashes and restarts.

Possible solutions:

• Clear cache: Search for the app in the settings of the phone. Once selected scroll down to the bottom to find the 'Clear cache' button. Click this equally well equally the 'Clear information' push right next to it. Relaunch the app. [How to articulate app enshroud or app data on Android]
• Effort uninstalling and reinstalling the application. Some users establish this to help fix the trouble.

Cannot Sign in

Users are finding information technology hard to sign in to the app to access their accounts. This is accompanied by the error message 'An error occurred trying to perform this operation. Attempt again'. 1 possible reason for this seems to be VPNs that are routing the requests into black holes.

Possible solutions:

• If ad blocker is beingness used, create an exception for the app.
• If VPN is being used,  create an exclusion or temporarily disable it before signing in. Note: This only needs to exist washed when yous need to sign in to the app with your username and password; non every time you launch the app.

Login certificate failure

This certificate error causes the login screen of the app to flash constantly, without allowing the user to input their credentials. The issue seems to be acquired past an expired SSL certificate. Ring has addressed the problem and nearly users take concluded that the problem has been fixed.

Possible solutions:

• Since the outcome has been fixed by the company, the problem could exist in the native app on your phone. Attempt uninstalling and reinstalling the app.
• Check that the app is up to date, and does non have whatsoever updates pending.
• Restart the phone.

Alert tones missing

Users believing they are missing notifications from the app, may not exist completely right. It turns out, the app may not take all the required alert tones in identify for its notifications. This means that even if a notification comes through, the alert tone does not sound.

Possible solutions:

• Search for the 'My files' folder on your telephone. (You may employ a File Explorer app or the inbuilt app to locate files on the internal memory of the device)
• Curl down to the 'Ringtones' folder and click on information technology. Become to Ring > Audio > Ring_app_alert_tones.
• Select all the tones in the folder and click 'Copy'. Now become dorsum to the primary 'Internal memory > Notifications. Paste the copied files into this folder.
• Relaunch the Ring app and go to App alert tones > Sound. Y'all should be able to see all the alert tones listed.

Delayed/no notifications

This remains i of the nearly persistent problems even after fresh updates to the app. Users receive notifications minutes and sometimes even hours later the incident has happened. This defeats the purpose of the product and users are understandably annoyed.

Possible solutions:

• Brand certain alerts are allowed (and not silenced) for the application. Get to Applications > Ring and toggle notifications ON
• Disable 'power saving' mode on your device. This sometimes kills groundwork apps and prevents them from sending notifications.

Note: OnePlus is aware of this recurring problem for its users and is working on a ready.

Live View Not Working

One of the large selling points for the Ring Doorbell is the ability to view in real-fourth dimension what is happening around your house. Some users, however, have reported encountering an issue with the aforementioned.

Possible solutions:

• If your router is broadcasting on both 2.five GHz as well as 5 GHz, brand certain that the Wifi Network Name is different for both.
• Alter your router encryption to WPA (not WPA ii). Band Doorbell does not support WPA2 or higher encryption.
• Live View requires significantly higher Wi-Fi speeds, and so check whether someone is hogging upwardly the bandwidth.

Motion zone non working

Ring allows users to set up the zones in which the camera will discover movement. Setting move zones prevents the camera from existence triggered by passing traffic. Still, these zones do not seem to be very restrictive, as users are complaining that their devices are being triggered by events that occur far out of the zone.

Possible solutions:

• Bank check the level of the 'Smart alert' setting on the app. If there is also much motion existence detected, effort reducing it to 'Light'.
• Reset the motion zone, and click 'Save'.
• Go to Motion Settings > Motion Zones, reduce the Motion Sensitivity slider to 'People Just'.

Event History won't play

The Effect History console in the Ring app allows users to view past recordings. Some users are encountering playback issues with old saved videos. This issue has been addressed by Ring.

Possible solutions:

• Uninstall the application, restart the phone, and reinstall the Band app from the Play Store.
• Make sure the Ring app and the mobile device is updated to the latest version.

The Ring has sturdy devices with everyday functionality. Nosotros hope the app tin lucifer up to the production. Did y'all find any other bug with the Ring app? Let united states know in the comments below.

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Source: https://nerdschalk.com/ring-app-not-working-problems-solutions/

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